Introduction
Welcome to Vehicle Duniya. This Privacy Policy explains how Netsphere Technologies Pvt. Ltd. ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our Vehicle Duniya mobile application and related services (collectively, the "Service").
We are committed to protecting your personal information and your right to privacy. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the application.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account on our application
- Participate in vehicle auctions or property auctions
- List vehicles for sale on Car Bazaar
- Submit KYC (Know Your Customer) documents
- Contact us with inquiries or feedback
- Use our referral program
The personal information we collect may include:
- Identity Information: Name, username, date of birth, gender
- Contact Information: Email address, phone number, residential address
- KYC Documents: Government-issued ID (Aadhaar, PAN Card, Driving License), address proof
- Financial Information: Bank account details for payment processing and bid deposits
- Vehicle Information: Details of vehicles you list or bid on
Automatically Collected Information
When you use our Service, we automatically collect certain information, including:
- Device Information: Device type, operating system, unique device identifiers
- Log Data: IP address, browser type, pages visited, time spent on pages
- Location Data: General location based on IP address (with your consent for precise location)
- Usage Data: Features used, auction participation history, bidding patterns
How We Use Your Information
We use the information we collect for the following purposes:
- Account Management: To create and manage your user account, process registrations, and authenticate your identity
- Service Delivery: To facilitate vehicle auctions, property auctions, and marketplace transactions
- KYC Verification: To verify your identity and comply with legal requirements for auction participation
- Payment Processing: To process bid deposits, auction payments, and refunds
- Communication: To send you auction notifications, bid updates, transaction confirmations, and important service announcements
- Customer Support: To respond to your inquiries and resolve issues
- Service Improvement: To analyze usage patterns and improve our application features
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To detect, prevent, and address fraud, abuse, and security issues
Information Sharing and Disclosure
We may share your information in the following circumstances:
With Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Cloud hosting and data storage (Firebase/Google Cloud)
- Payment processing services
- Analytics and performance monitoring
- Customer support tools
For Legal Purposes
We may disclose your information when required by law, such as:
- To comply with legal obligations and government requests
- To protect our rights, privacy, safety, or property
- To investigate potential violations of our terms of service
- To protect against legal liability
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit using SSL/TLS protocols
- Secure storage of data on protected servers
- Access controls limiting employee access to personal data
- Regular security assessments and updates
- Secure authentication mechanisms
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (including KYC requirements)
- Resolve disputes and enforce our agreements
- Maintain records for audit and compliance purposes
When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you
- Correction: You can request correction of inaccurate or incomplete information
- Deletion: You can request deletion of your personal information, subject to legal retention requirements
- Opt-out: You can opt out of promotional communications by following the unsubscribe instructions
- Data Portability: You can request a copy of your data in a structured, machine-readable format
To exercise any of these rights, please contact us using the information provided below.
Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
Third-Party Links and Services
Our application may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you a notification through the application (for significant changes)
We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Last Updated: January 12, 2026